Old Town Twin Heron Kayak

Watercraft

The hull and deck of any Old Town watercraft is covered by a Limited Lifetime warranty. Lifetime is defined as the lifetime of the boat based on the original purchase date.

PDL Drive

The award-winning PDL Drive is backed by a five (5) year limited warranty that covers material defects in workmanship and materials on the PDL Drive for a period of five years from date of purchase.

Minn Kota Motors (Those fitted to Old Town Kayaks SPECIFICALLY)

The Minn Kota motor on your new Old Town watercraft is backed by a two (2) year limited warranty that covers defects in materials and workmanship appearing within two (2) years after the date of purchase.

Blems and Rentals

For blemished boats or those marked as BLEMs, the hull and deck are covered for five (5) years from the original purchase date. For standard watercraft used for rental, demonstration, resort or outfitter purposes, the warranty is ninety (90) days from date of delivery by the dealer to the consumer. For watercraft built as special “outfitter grade” boats used for rental, demonstration, resort or outfitter purposes, the hull and deck are covered for one (1) year from date of delivery.

To Whom Does This Warranty Apply?

All warranties apply to the original retail consumer ONLY.

What does this warranty cover?

This warranty covers material defects in workmanship and materials in your new Old Town Watercraft purchase.

What This Warranty Does Not Cover

There is NO WARRANTY, and no portion of warranty expense will be reimbursed for the following:

• Products that have been used for commercial not outlined in the Blems and Rentals section.
• Products that have been subjected to unusual or abnormal use, misuse, abuse, negligence, accidents, normal wear and tear, damage due to environmental or natural elements, failure to follow our instructions, unauthorized repair incorrectly performed maintenance or repair, improper installation, or storage.
• Products determined to have been used for any activity other than an activity that is customary for this type of product.
• Claims made by any party other than the original purchaser of a product.
• Products damaged while in possession of freight carrier, dealer, you or any party other than Old Town.
• Damage caused because product was modified.
• Products not manufactured by Old Town.
• Products manufactured to your, dealer’s or other third party’s specifications.
• Products not registered with a completed warranty registration form that has been returned to us in the time period required.

How it Works.

Call the Old Town Customer Service Department at 1-800-343-1555 and be prepared to provide the following information:

• Proof of Purchase
• Date of Purchase
• Place of Purchase
• The Original Purchase Price
• Boat Serial Number (engraved on starboard bow and stern)
• Kayak Model
• Color
• Your Name
• You Address
• Phone Number
• A Detailed Description of the Problem.

Disclaimer

The preceding warranty information is an exerpt of the full warranty policy that can be found on the manufacturer's website here: https://www.oldtowncanoe.com/warranty. We (Black Hall Outfitters) are NOT responsible for fulfilling or otherwise acting upon any portion of this warranty however, we are always happy to assist in the warranty proccess. Feel free to contact our team at info@blackhalloutfitters.com or 860-434-9680 ext 1 if you are having difficulties with the warranty process.