All Tsunami products are covered by a Limited Manufacturers Warranty that covers any defects in material or workmanship under normal use.
How to File a Warranty Claim:
Please send an email to support@tsunamifishing.com including the information below so that we can review your warranty claim and get back to you as soon as possible.
- A picture of your damaged/defective product
- Your order number from our website if purchased online
- A picture of your receipt if purchased from a retailer
- A brief description of the issues that you are having with your product
If you do not hear back from a Tsunami team member within 48 hours, please resubmit your claim.
Rod Warranty
30 Day Guarantee
- If a rod is damaged due to a manufacturer defect within the first 30 days, we will replace it with proof of purchase. Email a photo of the broken rod, a brief description of how the rod broke, and your order number or a picture of your receipt if purchased from a retailer to support@tsunamifishing.com.
1-year limited manufacturer’s warranty ( Original Purchaser/Owner Only )
Within 1 year of purchase, we will replace any rods that snap due to a manufacturer’s defect under normal use.
Email a photo of the broken rod, a brief description of how the rod broke, and your order number or a picture of your receipt if purchased from a retailer to support@tsunamifishing.com.
$25 Shipping and handling fee.
This warranty does not cover the guides on the rod.
If your rod breaks based on an accident or a guide is broken, our support team will be happy to work with you to find an efficacious outcome.
Only 1 warranty available per rod.
- The following rods follow a 2-year limited warranty: Slimwave and Carbon Shield
Fishing Product Return Policy (Non-Defective)
If you are not satisfied for any reason with your purchase, we will refund or exchange unopened and unused items within 30 days from the date your items were delivered. All rod and reel returns require a Return Authorization. To request a return and/or exchange for your rod or reel, please contact us at support@tsunamifishing.com. Fishing products eligible for returns must include original tags and packaging. The customer will be responsible for the cost of return shipping on any Tsunami Rods.
Disclaimer
The preceding warranty information is an excerpt of the full warranty policy that can be found on the manufacturer's website here: https://www.oldtowncanoe.com/warranty. We (Black Hall Outfitters) are NOT responsible for fulfilling or otherwise acting upon any portion of this warranty however, we are always happy to assist in the warranty process. Feel free to contact our team at info@blackhalloutfitters.com or 860-434-9680 ext 1 if you are having difficulties with the warranty process.
