DAIWA SERVICE GETS YOU BACK ON THE WATER
Daiwa has a fine team of service technicians waiting to service your reels. A reel is like a car, it should be maintained once a year to keep it casting smooth and effortlessly. Why not send in your reels in the off season so you will be ready to fish in the spring. Daiwa parts now has replacement parts such as 100mm baitcasting handles. Our customer service department can help you find the part you need to help you enjoy a trouble free day on the water.
REEL WARRANTY
Daiwa will repair or replace, without charge, any Daiwa reel which is defective in workmanship or materials for a period of one year from the date of purchase by the consumer (please note for all electric reels the warranty extends for a period of 1 year, or 200 hours of usage, whichever comes first). The warranty extends only to the original owner. Once the reel is received, our service technicians will inspect to identify the issue, and if it is determined to be a manufacturing defect, we will repair the reel and send it back to you at no charge. If the damage is determined to not be warranty eligible (missing parts, accidental, misuse, inadequate care, wear and tear) we will contact you with a price estimate before starting any work. Please follow these instructions when returning reels for warranty repair: Do not remove parts, enclose proof of purchase and a Repair Request Form with nature of problem. Also, please list the model name and number of reel and your return address. To protect against loss or damage in transit, your reel should be carefully packaged and adequately insured. Please retain all shipping receipts.
ROD WARRANTY
Daiwa rods are covered by a 1 year, 5 year, or limited lifetime warranty accordingly depending on the model of the rod. The warranty extends only to the original owner. Once the rod is received, our service technicians will inspect to identify the issue, and if it is determined to be a manufacturing defect, we will repair or replace the rod at no charge. In case the damage to the rod is determined to not be warranty eligible (missing parts, accidental, misuse, inadequate care, wear and tear) a replacement rod will be offered for a discounted charge. An estimate will be sent to customer showing the cost of the replacement. The customer must make payment to Daiwa before shipment of replacement rod. Please follow these instructions when returning rods or reels for warranty repair: *DO NOT CUT RODS*, enclose proof of purchase and a Repair Request Form with nature of problem. Also, please list the model name and number of rod and your return address. To protect against loss or damage in transit, your rod should be carefully packaged and adequately insured. Please retain all shipping receipts.
US SERVICE REQUEST FORMS
Disclaimer
The preceding warranty information is an excerpt of the full warranty policy that can be found on the manufacturer's website here: https://daiwa.us/pages/warranty-claims. We (Black Hall Outfitters) are NOT responsible for fulfilling or otherwise acting upon any portion of this warranty however, we are always happy to assist in the warranty process. Feel free to contact our team at info@blackhalloutfitters.com or 860-434-9680 ext 1 if you are having difficulties with the warranty process.
